FAQ

How do I change or cancel an order?

To cancel an order you recently completed, please contact customer service ([email protected] or 213-955-4516) as soon as possible. We will make every effort to accommodate your request; however, keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the production process.

Do you offer Gift Certificates?

Currently, we do not offer gift certificates; however, we are in the process of developing this option. Please check back for updates.

Do you still honor the deal on the yellow Thank You Card with photo of the Luxe Collection on the other side?

No. We do not honor second party and third party promo codes or websites. We have a flyer that was created in 2012 that has been circulating, but we do not honor the promotion anymore.

If I send my package as a gift, will the recipient receive the invoice?

No. If the billing and shipping addresses are different in any way and/or the order includes a gift card or gift wrap, we will assume that it is a gift and exclude the invoice from the box. We will, however, include a packing slip as a form of a receipt that maintains the invoice number needed in the instance of a return/exchange or inquiry - the packing slip does not list the price(s) of the product(s).

How are the products cared for?

All of our products are machine washable. We recommend washing them in cold water using a middle detergent in the gentle cycle and drying them on low heat in the dryer (air drying is also an option if you wish to be extra precautious). Like all other new garments and bedding items, we recommend that our customers wash the products before they use them for the first time.

What are my payment options?

We accept Visa and Mastercard.

Are purchases on the web site really tax free?

Yes, with the exception of orders shipped to California.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure.