PLEASE NOTE: Shades and textures of fabrics may vary from dye lot to dye lot; satins and other fabrics may or may not match precisely.
FREQUENTLY ASKED QUESTIONS
What are your shipping fees?
My Blankee ships via Federal Express. FedEx rates are determined by product supply weight and delivery postal zip code. The shipping cost is calculated on the shipping page in the shopping cart. We offer Ground, 2nd Day, Standard Overnight, and Priority Overnight with the option of Saturday delivery for Express shipping. Free FedEx Ground shipping is available to customers who place orders more than $150.
When will my order be shipped? When will it arrive?
All orders placed between Monday and Thursday before 2 p.m. PST will be processed the next day. Orders placed on Friday and Saturday will be processed on the following Monday. Orders placed by 2 p.m. PST on Sunday will also be processed on Monday; those placed after 2 p.m. PST will not be processed until Tuesday.
Five business days or sooner from the day of processing, we will forward your order to FedEx for delivery.
What’s the status of my order? How do I track my order?
You will receive a FedEx confirmation via e-mail regarding your tracking information upon shipping the order. From there, you can visit www.fedex.com to check the updates regarding your order and when it is estimated to arrive.
What is your return/exchange policy?
All custom (i.e. blankets, pillows, bibs, bumpers, dust ruffles) and sale items cannot be returned; these purchases are final. Purchases must be returned within 30 days and must be new, unused, and contain all original packaging and accessories. At this time, all approved returns will be in the form of store credit. Other restrictions may apply.
Do you offer Gift Certificates?
Currently, we do not offer gift certificates; however, we are in the process of developing this option. Please check back for updates.
If I send my package as a gift, will the recipient receive the invoice?
No. If the billing and shipping addresses are different in any way and/or the order includes a gift card or gift wrap, we will assume that it is a gift and exclude the invoice from the box. We will, however, include a packing slip as a form of a receipt that maintains the invoice number needed in the instance of a return/exchange or inquiry – the packing slip does not list the price(s) of the product(s).
How are the products cared for?
All of our products are machine washable. We recommend washing them in cold water using a middle detergent in the gentle cycle and drying them on low heat in the dryer (air drying is also an option if you wish to be extra precatious). Like all other new garments and bedding items, we recommend that our customers wash the products before they use them for the first time.
ORDERING QUESTIONS
How do I change or cancel an order?
To cancel an order you recently completed, please contact customer service (info@myblankeeinc.com or 213-955-4516) as soon as possible. We will make every effort to accommodate your request; however, keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the production process.
Do you offer Gift Certificates?
Currently, we do not offer gift certificates; however, we are in the process of developing this option. Please check back for updates.
What are my payment options?
We accept Visa, Mastercard, American Express, and Discover as well as payments via PayPal.
Are purchases on the web site really tax free?
Yes, with the exception of orders shipped to
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure.
SHIPPING QUESTIONS
What are your shipping fees?
My Blankee ships via Federal Express. FedEx rates are determined by product supply weight, and delivery postal zip code. The shipping cost is calculated on the shipping page in the shopping cart. We offer Ground, 2nd Day, Standard Overnight, and Priority Overnight with the option of Saturday delivery for Express shipping. Free FedEx Ground shipping is available to customers who place orders more than $150.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
When will my order be shipped? When will it arrive?
All orders placed between Monday and Thursday before 2 p.m. PST will be processed the next day. Orders placed on Friday and Saturday will be processed on the following Monday. Orders placed by 2 p.m. PST on Sunday will also be processed on Monday; those placed after 2 p.m. PST will not be processed until Tuesday.
Please note that all items are special orders – we do not keep these items in stock, so they are manufactured as you order them.
We DO NOT ship nor deliver on weekends or holidays.
What’s the difference between “Order Date” and “Ship Date”?
Your order date is the date you placed the order. The ship date is the date that your order leaves the warehouse. These dates will not be the same.
What countries do you ship to?
Currently we ship to all countries via Fedex International.
Do you ship to P.O. boxes or APO/FPO addresses?
For security purposes, we cannot ship to P.O. boxes or APO/FPO addresses.
RETURNS & EXCHANGES
What is your return/exchange policy?
All custom (i.e. blankets, pillows, bibs, bumpers, dust ruffles) and sale items cannot be returned; these purchases are final. Purchases must be returned within 30 days and must be new, unused, and contain all original packaging and accessories. At this time, all approved returns will be in the form of store credit. All store credit expires after one year. Other restrictions may apply.
You must have an original receipt (invoice or packing slip) in order to return all items.
Please note that My Blankee, Inc. merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Returns and exchanges will only be accepted from orders placed through the official My Blankee, Inc. website, www.myblankeeinc.com.
If your item meets the above return/exchange policy requirements, you may proceed to acquiring a Return Authorization Number (RA #); if you send us your order back without an RA number, we will not accept the package.
Acquiring an RA Number:
1. E-mail support@myblankeeinc.com, explaining the grounds of your return/exchange request. Be sure to include the name used in purchasing the product(s) and your contact information as well as the Invoice number.
2. Our Returns Department will then review your case; please allow 14 business days for us to get back to you.
3. Once approved, we will send you an RA form via e-mail.
4. Place the form on your box when you ship it back to us.
5. Upon receiving your return, it may take us up to 14 business days before we ship out your replacement and/or grant you store credit.
6. Payment for shipping the order back to you will be calculated through FedEx (we offer Ground, 2nd Day, Standard Overnight, and Priority Overnight with a Saturday Delivery option if needed). This can be taken by credit card, PayPal, or deducted from your store credit.
7. Depending upon where you live, your order could take up to 7 business days (we are shipping from
Shipping/Handling and Gift Wrap: Shipping/Handling and Gift Wrap charges cannot be refunded by the store. If the return is a result of our error, please contact us at support@myblankeeinc.com.
Restocking Fees: All items are subject to a 30% restocking fee.
Tax: The appropriate tax amount by item will be included with your refund.
Where do I ship my return/exchange?
Returns and exchanges must be mailed to the address on the return form included with your original purchase. Returns and exchanges should be mailed to:
My Blankee, Inc.
Attn: Returns Department
How should I ship my return/exchange?
Pack and seal your box securely, in the original package if possible. To be properly processed, your return/exchange must include the original receipt and all contact information. Please make sure that the RA form provided to you from the Returns Department is firmly taped on the top of the box, near the shipping label. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
